At Dynamic Care Services, we greatly appreciate your perspectives and insights because we recognize what strategies are effective and which ones need adjustment. We welcome all feedback since it provides us with the chance to assess and enhance our services.
We understand that giving feedback or lodging complaints can be challenging. We encourage you to talk to someone you trust who can then advocate for you.
We commit to addressing all complaints within five working days of receipt. For more complex issues, we aim to resolve them within 28 days.
You can submit complaints and feedback by:
– Calling 03 9402 1443
– Emailing info@dynamiccareservices.org
– Filling out our confidential form, accessible by clicking here.
Should you be unsatisfied with the resolution or management of your feedback, you can reach out to the following external parties by phone:
- NDIS Quality and Safeguards Commission: 1800 035 544
- The Disability Services Commissioner: 1800 677 342
- Office of the Public Advocate: 1300 309 337
- Aged Care Complaint Resolution Scheme: 1800 550 552
- Elder Right Advocacy: 1800 700 600
- Health Complaints Commissioner: 1300 582 113
- Victorian Equal Opportunity & Human Rights Commission: 1300 292 153
- Victorian Ombudsman: 03 9613 6222
- Victorian Disability Worker Commission: 1800 497 132
- Human Rights Commission: 1300 656 419