Dynamic Care Services work closely with participants of the National Disability Insurance Scheme (NDIS) and Transport Accident Commission (TAC). We are dedicated to supporting individuals who are experiencing barriers due to disabilities. Our approach is to ensure participant needs are addressed in a holistic and therapeutic manner.
We provide a dynamic, Person Centre approach with current evidence-based approaches in supporting you to enhance your life choices, opportunities, and outcome focus. Our aim is to support participants to exceed their own expectations of what can be possible, building resilience, independence and confidence through our service delivery approach. Therefore, we are focused on Strength and Person Centre approaches with current evidence-based practices.
Each of our team members is also trained to provide support to participants to stay living independently in their homes and community.
OUR MISSION
We work in partnership with people to advocate for their rights and facilitate and support networks to achieve their needs, goals, and aspirations
OUR VISION
We respect the individual’s rights and work toward how a person chooses to live their life.
OUR VALUES
Respect-Individual choices and cultural diversity.
Integrity- We are transparent in what we do, how we do it and why.
Working Partnership– Dynamic Care Services work collaboratively with all stakeholders, with the participant at the centre of focus.
Transparent- To receive clear and transparent communication about support and services. The charges associated with receiving services are fair, equitable and transparent.
Agent of Change– innovative and striving to find new ways to provide effective services to participants and shared responsibilities in supporting participants
Accountability & Excellence– We are accountable for all decisions that we make and actions that we take, and we are committed to driving a culture of continued learning.
What we can do for you?
We offers you the care you need at your stage of life. We partner with you, your support to ensuring you can choose how we support you according to your unique needs. Our qualified staff are trustworthy, reliable, and respectful that they are supporting you in your home. Our service is always friendly, personalised, and attentive.
Your rights and responsibilities
Your rights
If you wish, you may bring someone to your sessions at your to help or support you. This could be a friend, a family member or someone from another service
- If you are unsure about the information or advice a staff member has given you, you can ask to speak to another staff member
- You can ask to be referred to a different service within our or outside of us
- You can cease at any time the service you receive from us
- To receive safe and quality services from trained and experienced staff
When accessing our services
- Respect your needs
- Provide you with information in the way that suits you best. This could be in the form of pictures, or written or spoken words
- Help you to make the best choices for your needs
- Make sure our staff have up-to-date training in the area of your needs
- Tell you about other available services if us cannot help you
- Encourage you to ask questions
Interpreter services
These are free and private. We are very happy to work with interpreters so if you or a family member or friend need an interpreter, please let us know.
Your rights to privacy
When you start with a service at us you will be asked to give your consent for us to keep information about you and the service you use. This information is kept private and secure; only the people who work with you are able to see it.
You will also be asked for your consent if:
- Staff refer you to a service outside of us
- A staff member wishes to talk to a member of your family
- You are willing for students working in us to sit in on your sessions with a staff member. Nothing will change if you say no to this
US staff do not need your consent in the following situations:
- If they speak to another US staff member about the best service for you
- If they are concerned about your health, safety or wellbeing
- If a court of the law asks the us for information about you
- If a legal guardian or carer asks for information about the us services you access
our responsibilites
When you become a participant of our service:
- Answer all the questions you are asked as this will help staff find the best service for you
- Arrive on time for your program or service
- Be respectful to staff and participants – aggressive behaviour is unacceptable
- Let us know if you need to cancel or change your session time
- Keep private what other people may share in group sessions
- Accept that there are limits to the services that we can provide
- respect Covid rules and safety rules.
We provide attendant care services. We ensure that your supports who have needs are meet after your accident.
Our services include support in the home with a range of daily tasks, but can also include access to community, shopping assistance, and transport to and from therapy.
We provide high-quality Supported Independent Living (SIL) housing tailored to meet the unique needs of individuals with disabilities. Our homes offer a safe, inclusive, and supportive environment where residents can thrive with 24/7 personalized care. Through the NDIS framework, we empower our residents to live independently, build life skills, and engage meaningfully with their community, all while ensuring their comfort and well-being.
Dynamic Care Services provide one of the most flexible, customised domestic cleaning services. You can choose just the cleaning services you need or engage us for regular full housekeeping services. Dynamic care services are here to give you back the time you need to maintain your lifestyle. Our services also include gardening, mowing the lawn, , trash removing, changing the linen and disinfecting the tabletops
If you would like to learn how to use public transport or strengthen your life skills such as cooking, budgeting, social and recreational participation.
Our trained staff can assist to build and develop your life skills.
FEEDBACK & COMPLAINTS
Dynamic Care Services values and encourages feedback about our services or employees
You can submit complaints and feedback by:
– Calling 03 9402 1443
– Emailing info@dynamiccareservices.org
– Filling out our confidential form, accessible by clicking here.
If you’re not happy with or does not want to talk to us, you can contact the National Disability Insurance Commission by calling: 1800 035 544 (free call from landlines) or TTY 133 677 via website www.ndiscommission.gov.au
Email: Info@dynamiccareservies.org or Tel: 03 9402 1443 | www.dynamiccareservices.org
- to tailor service/s to meet your needs and goals discuss your NDIS plan
- if you need advice and information support to navigate NDIS
- to discuss our fee for service or to provide feedback