Dynamic Care Services work closely with participants of the National Disability Insurance Scheme (NDIS) and Transport Accident Commission (TAC). We are dedicated to supporting individuals who are experiencing barriers due to disabilities. Our approach is to ensure participant needs are addressed in a holistic and therapeutic manner.
We provide a dynamic, Person Centre approach with current evidence-based approaches in supporting you to enhance your life choices, opportunities, and outcome focus. Our aim is to support participants to exceed their own expectations of what can be possible, building resilience, independence and confidence through our service delivery approach. Therefore, we are focused on Strength and Person Centre approaches with current evidence-based practices.
Each of our team members is also trained to provide support to participants to stay living independently in their homes and community.
OUR MISSION
We work in partnership with people to advocate for their rights and facilitate and support networks to achieve their needs, goals, and aspirations
OUR VISION
We respect the individual’s rights and work toward how a person chooses to live their life.
OUR VALUES
Respect-Individual choices and cultural diversity.
Integrity- We are transparent in what we do, how we do it and why.
Working Partnership– Dynamic Care Services work collaboratively with all stakeholders, with the participant at the centre of focus.
Transparent- To receive clear and transparent communication about support and services. The charges associated with receiving services are fair, equitable and transparent.
Agent of Change– innovative and striving to find new ways to provide effective services to participants and shared responsibilities in supporting participants
Accountability & Excellence– We are accountable for all decisions that we make and actions that we take, and we are committed to driving a culture of continued learning.
What we can do for you?
We offers you the care you need at your stage of life. We partner with you, your support to ensuring you can choose how we support you according to your unique needs. Our qualified staff are trustworthy, reliable, and respectful that they are supporting you in your home. Our service is always friendly, personalised, and attentive.
Your rights and responsibilities
Your rights
If you wish, you may bring someone to your sessions at your to help or support you. This could be a friend, a family member or someone from another service
- If you are unsure about the information or advice a staff member has given you, you can ask to speak to another staff member
- You can ask to be referred to a different service within our or outside of us
- You can cease at any time the service you receive from us
- To receive safe and quality services from trained and experienced staff
When accessing our services
- Respect your needs
- Provide you with information in the way that suits you best. This could be in the form of pictures, or written or spoken words
- Help you to make the best choices for your needs
- Make sure our staff have up-to-date training in the area of your needs
- Tell you about other available services if us cannot help you
- Encourage you to ask questions
Interpreter services
These are free and private. We are very happy to work with interpreters so if you or a family member or friend need an interpreter, please let us know.
Your rights to privacy
When you start with a service at us you will be asked to give your consent for us to keep information about you and the service you use. This information is kept private and secure; only the people who work with you are able to see it.
You will also be asked for your consent if:
- Staff refer you to a service outside of us
- A staff member wishes to talk to a member of your family
- You are willing for students working in us to sit in on your sessions with a staff member. Nothing will change if you say no to this
US staff do not need your consent in the following situations:
- If they speak to another US staff member about the best service for you
- If they are concerned about your health, safety or wellbeing
- If a court of the law asks the us for information about you
- If a legal guardian or carer asks for information about the us services you access
our responsibilites
When you become a participant of our service:
- Answer all the questions you are asked as this will help staff find the best service for you
- Arrive on time for your program or service
- Be respectful to staff and participants – aggressive behaviour is unacceptable
- Let us know if you need to cancel or change your session time
- Keep private what other people may share in group sessions
- Accept that there are limits to the services that we can provide
- respect Covid rules and safety rules.
We can provide support to you in a range of living options across Victoria.
These options cater to all levels of need; from drop-in support to assist you with daily living, through to full-time 24×7 support arrangements.
Our SIL services can be delivered to people in a variety of housing models, including:
- Housing sourced through the DHHS or other housing entities
- Private rentals
- Privately owned houses
- Shared or group accommodation
- Specialist Disability Accommodation residences
Dynamic Care Services can offer you the respite care you need. Being a carer can be incredibly rewarding but sometimes you might need a break to go and do your own thing. Maybe you’re heading off on a trip, working, or catching up with things around the house. Whatever it might be, a short-term break can help.
All our properties are welcoming and well-equipped for people with a disability. Our staff will also make sure your support needs are met.
This could include:
- Nutrition
- Meal planning and cooking
- Personal care such as showering and dressing
- Taking medication.
If you prefer to stay at home, we can also provide support in your own home.
We can provide holidays, emergency care, access to services, and independent living. Each stay is tailored to cater for your specific requirements.
If your needs are more complex, our qualified practitioners will be able to support you. Specialist Coordination Support is time limited; it allows you to build your capacity and resilience by addressing barriers and reducing complexity in environment. We believe that everyone has right to a ‘reasonable’ and ‘ordinary life’. We will fearlessly advocate so you can achieve your goals.
We know that NDIS plan can be little overwhelming. We can assist by strengthening your abilities to coordinate supports & link you with other community services. This includes resolving points of crisis, developing capacity & resilience in your network & coordinating supports from a range of sources
- Psychologist
- Social Worker
- Occupational Therapist
- Speech therapist
- Physiotherapist
- Community Nurse
Our Plan management service assists participants through financial management of their claims and payments for supports under the National Disability Insurance Scheme (NDIS).
Plan Manager alleviates the pressures associated with making NDIS provider claims and payments through the NDIS MyPlace Portal. This financial intermediary service allows you as the participant the opportunity to pursue the goals of your NDIS Plan with the confidence that invoices are processed efficiently.
Dynamic Care Services provide one of the most flexible, customised domestic cleaning services. You can choose just the cleaning services you need or engage us for regular full housekeeping services. Dynamic care services are here to give you back the time you need to maintain your lifestyle. Our services also include gardening, mowing the lawn, , trash removing, changing the linen and disinfecting the tabletops
If you would like to learn how to use public transport or strengthen your life skills such as cooking, budgeting, social and recreational participation.
Our trained staff can assist to build and develop your life skills.
If you’re having difficulties finding suitable and affordable housing, let our housing team assist with your housing needs to obtain and maintain suitable accommodation
CONFLICTS OF INTEREST
Our support coordinators will not link you to our disability services unless you or your decision maker wishes so. We may link you and your family with the other disability providers & community supports. This will promote and encourage your choices and control by utilising other service providers
FEEDBACK & COMPLAINTS
Dynamic Care Services value and encourage feedback about our service or employees
Speak directly to you Dynamic Care Services Support Coordinator, either face to face or over the phone or by completing Complaints and Feedback Form by visiting our website, email or calling us. If you’re not happy with or does not want to talk to us, you can contact the National Disability Insurance Commission by phoning: 1800 035 544 (free call from landlines) or TTY 133 677 via website www.ndiscommission.gov.au
- to tailor service/s to meet your needs and goals discuss your NDIS plan
- if you need advice and information support to navigate NDIS
- to discuss our fee for service or to provide feedback
- Email: Info@dyanmiccareservies.org or Tel: 03 9402 1443 | www.dynamiccareservices.org