Dynamic Care Services values your feedback. We are committed to continuously improving our services.
If you have a concern or complaint about the quality or safety of NDIS supports or services, you can contact the NDIS Quality and Safeguards Commission:
Website: www.ndiscommission.gov.au/complaints
Phone: 1800 035 544
We commit to addressing all complaints within five working days of receipt. For more complex issues, we aim to resolve them within 28 days.
You can submit complaints and feedback by:
– Calling 03 9402 1443
– Emailing info@dynamiccareservices.org
– Filling out our confidential form, accessible by clicking here.
If you need support or wish to escalate a complaint outside of Dynamic Care Services, you can contact:
- NDIS Quality and Safeguards Commission 1800 035 544. For complaints about NDIS services, provider conduct, or safety issues.
- Office of the Public Advocate (Victoria) 1300 309 337. For advocacy and guardianship matters.
- Aged Care Complaints Commissioner 1800 550 552. For concerns about aged care services.
- Elder Rights Advocacy 1800 700 600. For support relating to the rights of older people.
- Health Complaints Commissioner (Victoria) 1300 582 113. For complaints about health services, including allied health providers.
- Victorian Equal Opportunity & Human Rights Commission 1300 292 153. For concerns about discrimination, harassment, and equal opportunity.
- Victorian Ombudsman (03) 9613 6222. For complaints about decisions or actions by public agencies.
- Victorian Disability Worker Commission 1800 497 132. For complaints about registered and unregistered disability workers in Victoria.
- Australian Human Rights Commission 1300 656 419. For national human rights, disability discrimination, and equal opportunity matters.